Return Policy

Thanks for shopping at PureCoils.com - If you are not entirely satisfied with your purchase, we're here to help.


Returns
You have 7 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. PureCoils LLC does not accept returns on items that are intended for use orally.
Your item needs to have the receipt or proof of purchase.


Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 3 days, depending on your card issuer's policies.


Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

International Orders/Shipping
PureCoils LLC cannot be held responsible for non-delivery of shipments to countries where electronic cigarettes and/or vaping is illegal, banned, or otherwise prohibited.  You order from PureCoils.com at your own risk.  In the event of an inability to deliver a shipment (and the order is returned to PureCoils LLC), PureCoils will refund the full order amount - minus the delivery charge and a 25% restocking fee.  In the event the shipment is not returned to PureCoils LLC, there will be no refund issued.

Loss During Shipping 
If your order is lost during shipping, PureCoils is liable only for the amount covered in the shipping insurance, when used.

Contact Us
If you have any questions on how to return your item to us, please use the to Contact Us located on the bottom right of your screen.